We continuously implement a wide range of programs, from classroom lectures that are difficult to hold on-site to practical exercises and role-playing, to improve staff skills.
「客室清掃に特化した即戦力の特定技能人材」プレスリリース配信
Clean Next's Educational Programs and Philosophy
現場での開催が難しい座学から実践的な演習、ロールプレイなど幅広いプログラムを継続的に実施することでスタッフのスキル向上を実現します。
1. Basic cleaning skills training
This course will teach you the basic skills required for hotel cleaning, such as cleaning rooms, making beds, and cleaning bathrooms.
(We are often asked to provide this training for openings.)
In on -the-job training, the content and quality of instruction can vary greatly depending on the instructor , which can result in disparity in the level of skill and knowledge acquisition among staff.
Our company employs instructors with over 20 years of experience in training hotel cleaning and building maintenance companies who use the same methods to teach, eliminating the gap in skill acquisition among staff and enabling efficient, high-quality cleaning.
2. Understand hotel standards and guidelines
Promote understanding of hotel cleaning standards and guidelines.
Cleaning practices directly impact a hotel's image and customer satisfaction, so it's important to understand and adhere to standards.
In addition to learning the work procedures, we also focus on acquiring knowledge so that all staff have a common understanding of the knowledge and final cleaning result appropriate to each hotel brand.
4. Quality control and feedback process
Regular quality control is carried out and feedback is provided to improve cleaning operations.
We will check the staff's behavior, work procedures and cleaning results, and provide an evaluation and guidance as necessary.
Quality and skill evaluation from the customer's perspective and by hotel cleaning experts makes on-site problems clearer.
This is a program that receives many inquiries because the skills of our staff are directly linked to the quality of the cleaning and the hotel's customer reviews .
Partial introduction of proposed classroom program
Course for managers
-Key points for communicating with cleaning staff: How to interact with young and veteran staff
-Key points for handling complaints and how to turn customers into loyal customers
- Acquire problem-solving skills
-Time management points and ideas
-Key points for managing your mental health and self-checking
Courses for checkers and inspectors
-Improve coaching and listening skills
- Be aware of unconscious biases
- Control your anger with anger management
-What to keep in mind when in charge of education, and key points for instruction
Classes for cleaning staff
- Important points and precautions for the work procedure
-Handling irregular situations and complaints
-Teamwork and communication
We also provide practical on-site training for checkers and inspectors.
The training period will vary depending on the quality required at each site, the composition of the cleaning staff, the current skills of the staff being trained, etc.
We can also propose programs based on duration and budget.
